Data Systems Administrator & Support Specialist

San Francisco, CA
Full Time
The International School of San Francisco
Mid Level

Our School

The International School of San Francisco is a bilingual, multicultural learning community where students learn to navigate the complexities of the world with confidence, empathy, and joy. Our vibrant urban campus is situated in the heart of the city and serves nearly 1,100 students beginning at age 2 and continuing through grade 12. 

 

Mission

Guided by the principles of academic rigor and diversity, The International School of San Francisco offers programs of study in French and English to prepare its graduates for a world in which the ability to think critically and to communicate across cultures is of paramount importance. 

 

Opportunity

Working at The International School of San Francisco opens up a myriad of opportunities both personal and professional. When minds and cultures from around the world come together, boundless curiosity takes hold; faculty and staff benefit from that deep intellectual engagement and joyful discovery as we live out our values of respect, integrity, inclusion, collaboration, and curiosity. Each employee is both teacher and learner in our vibrant, multicultural, multilingual school community.

 

Position Overview: 

The International School of San Francisco is seeking a dynamic and collaborative Data Systems Administrator & Support Specialist to join our community. This role focuses on strengthening integrations, data reliability, and reporting across the school. The Data Systems Administrator holds primary responsibility for the core functionality of our Student Information System, Blackbaud, ensuring data security and integrity, configuring the system for use by all constituencies, and leading the integration of the SIS with other systems. The Data Systems Administrator optimizes functionality and troubleshoots issues with the SIS, and when needed provides end-user support in a professional and timely manner. 

This position is also responsible for a range of additional account and database functions across the school including our library databases, Toddle LMS, and student/faculty/staff software tools. Reporting to the Director of Education and Information Technology, the Data Systems Administrator takes a proactive role in identifying innovative technological approaches to address user needs and creates a supportive, service-oriented environment. This position is an integral member of the tech team, collaborating actively with colleagues to ensure user-friendly, efficient, cost-effective software and hardware solutions across the school. 

 

Focus and  Responsibilities: 

  • Manage and support users in the configuration of Blackbaud Student Information (SIS) and Financial products including integration with other systems such as Ravenna Admit, Toddle, and Pick-A-Time
  • Manage the school’s SIS & Library databases along with our Toddle LMS architecture and academic data workflows
  • Maintain professional documentation of procedures and practices for the Blackbaud SIS and other core tools
  • Maintain integrations between admissions, finance, and instructional systems
  • Design and maintain institutional reporting structures and datasets
  • Conduct data integrity and access audits to ensure system reliability
  • Improve operational workflows across departments through automation and integration
  • Support responsible data governance and security practices across school systems
  • Support users with networked copier/printer connectivity setups and issues   
  • Provide support for MacOS, Windows, and ChromeOS client software and related programs and install, configure, and maintain software, hardware, and related peripherals
  • Troubleshoot Google Workspace settings, accounts, and devices
  • Support and configure Apple devices with the JAMF Mobile Device Management System
  • Respond to help desk requests in a timely and professional manner
  • Troubleshoot and document IT issues
  • Provide backup AV support in conjunction with other department staff (Projectors, Apple TV, DVD players, Zoom TV Neat Bar and peripherals). Provide backup AV support at school functions as needed
  • Stay current on developments in software tools for schools and workplaces and suggest innovative, cost-effective solutions to user needs
  • Other projects/tasks as assigned

 

Education/Qualifications

  • Blackbaud SIS configuration and management experience - including, but not limited to: Advanced Lists and Reporting, Insight Designer and Dashboards, Roles and Permissions best practices and auditing
  • Working knowledge with system integrations, APIs, or data imports/exports
  • Working knowledge and experience with device management, hardware, and software setup, repair, and troubleshooting in an Apple (MacOS & iOS) environment  
  • Basic understanding of Mac OS, Windows OS, Chrome OS, and familiarity with Google Drive/Docs  
  • Basic understanding of AI tools and an interest in exploring potential use cases
  • Excellent written and oral communication skills, customer service, time management, interpersonal and organizational skills 
  • Self-motivated 
  • Comfort with multi-tasking; able to effectively prioritize and execute tasks in a fast-paced environment 
  • Excellent problem solving and critical thinking skills; keen attention to detail 
  • Ability to interact with individuals with a range of technological expertise in a calm, courteous, and professional manner
  • Ability to work independently and as part of a team in a diverse, fast-paced, multilingual educational environment
  • Growth-oriented, curious, innovative, and practical
  • Physically capable of lifting 50 lbs, climbing ladders, and crawling under desks.
  • Must be eligible to work in the U.S.

 

This is a full-time, in-person, year-round position reporting to the Director of Education and Information Technology. Salary Range for this position is $90,000-$125,000 depending on experience and education.

 

EQUAL EMPLOYMENT OPPORTUNITY POLICY

The International School of San Francisco is committed to providing an open, fair, inclusive, non-discriminatory environment for all individuals across differences of race, religion, sexual orientation, gender identity, national origin, socio-economic status, ethnicity, age, physical ability, or medical condition. We seek to increase the presence, representation, and inclusion of U.S. historically under-represented people of color, international, bilingual, and bicultural students, faculty, and staff; and, to provide an environment that will attract and retain individuals identified as lesbian, gay, bisexual, transgender, queer, questioning and intersex (LGBTQQI).

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